Thomas Reilly, MD, FACS, specializes in the comprehensive care and spine surgery of patients with spinal and nerve disorders of the neck and back. Dr. Reilly lectures both nationally and internationally, speaking on multiple spine surgery related topics, and has authored / co-authored many articles related to spine surgery.
Vodkay Ward
3 weeks ago
Excellent Doctor, Disappointing Customer Service at the Kokomo Office
Dr. Reilly was excellent. He took time to explain everything, answered all my questions, and treated me with kindness and respect. The nurses, surgery scheduler, staff who initially handled my FMLA paperwork, and Carmel office were also helpful and professional.
Unfortunately, my experience with certain front office staff at the Kokomo location was very disappointing. The staff who answer the phones and check patients out often seemed rude, dismissive, and unconcerned. When I called because I was in severe pain and unable to work, I was told to contact my primary care provider or go to the ER. No one offered to check for an appointment at another location. I had to call back the next day and ask. The staff member was short with me and acted as though I was an inconvenience. Thankfully, the Carmel office was kind and helpful and found me an appointment for the following day.
I also had to complete the same paperwork three times because of communication issues between offices. I received different explanations about why the forms were missing, which was frustrating and unnecessary.
When my severe pain returned, I called and was told I had a follow-up phone appointment scheduled for Friday. Because I was in extreme pain, I asked to speak with the doctor sooner. A same-day appointment was eventually scheduled, but when the doctor did not call at the scheduled time, I was told he was busy and would call when available. Fortunately, another staff member was helpful and got the doctor on the line.
At my surgical consultation on October 14, Dr. Reilly was once again thorough and professional. However, after being told a nurse would review my preoperative instructions, I waited more than 45 minutes. A staff member said she would get help but never returned. Dr. Reilly eventually noticed I was still waiting, apologized, and found someone to assist me. When the nurse arrived, she rushed through the instructions in about five minutes.
I also had problems with my FMLA paperwork. I was told it was ready for pickup, but at checkout I was told it may have been faxed, even though I had not provided a fax number. When I asked about the original paperwork, I received a rude response and was told the employee did not handle FMLA paperwork and did not know what happened to it. The surgery scheduler was helpful and said someone would contact me. I was also transferred to the office manager’s voicemail, but I never received a return call.
Overall, I am very pleased with Dr. Reilly, the clinical staff, the surgery scheduler, and the Carmel office. However, the customer service and administrative communication at the Kokomo location need significant improvement. Patients often contact medical offices while in pain or under stress and should not be made to feel like a burden. Courtesy, compassion, communication, and follow-through should be standard in healthcare.
Denise Chauret
1 month ago
Dr. Reilly is a very experienced and very thorough surgeon.
Jon Cook
1 month ago
The Indiana financial Institute Hospital should be the beacon of how hospitals are run the staff is courteous respectful nice sweet understanding and they are there when you need them and they look like they enjoy their job which makes me the patient feel so much better every hospital should use this as a model on how to run
Kristie Brooks
2 months ago
Dr Reilly is wonderful. He doesn’t rush, he listens, is very reassuring and does not pressure you to take any course of action if you aren’t comfortable. I would recommend Dr Reilly to anyone.
Diana Miller
3 months ago
Dr Reilly explained everything in simple terms I could understand. Answered all my questions and did not make me feel rushed. The whole staff is awesome!!
Deborah Padfield
6 months ago
This is the best place around. The doctor and staff are fantastic. Dr. Reilly is the greatest. I would not consider any other establishment for my care, and I recommend them to everyone!
Cindy Cooper
9 months ago
I was a previous patient of Dr. Riley‘s from 10 years ago when he put a spacer on my cervical disc five and six. I was pleasantly pleased with the service that I received from front office, back office and Dr. Riley himself. I felt that they took adequate time. They listened to me and answered my questions in complete fullness.
Anne Steele
9 months ago
Dr Tom Reilly has been my husband’s (Dr Robert Steele) surgeon for over twenty years. He is a marvelous surgeon and a physician not just pointing you to surgery. He offers less serious options if it is indicated for your problems. He’s very thorough,knowledgeable and concerned about his patients. I’m relieved to have him help me with eliminating my back pain.
David New
4 years ago
I’ve been with Dr. Reilly since 1998, my recent surgery was the 4th one he has performed. I trust him explicitly and value his opinion. He’s always been kind, thorough and an excellent surgeon in every way. I’m so thankful I was referred to him all those years ago, and I don’t know what my life would look like if I hadn’t been. My family and I are very grateful for Dr. Reilly!
Crystal
4 years ago
Dr. Reilly and his staff are phenomenal. They make you feel comfortable and valued. Dr. Reilly always takes the time to listen to your concerns and answers any questions you may have. His bedside manner is spectacular. I highly recommend Dr. Reilly to anyone that has back issues. 5 stars to Dr. Reilly and his staff! 🙂
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Education
Medical School
University of Pennsylvania School of Medicine
Philadelphia, PA
Internship
Orthopaedic Surgery
Hospital of the University of Pennsylvania
Philadelphia, PA
Residency
Orthopaedic Surgery
Hospital of the University of Pennsylvania
Philadelphia, PA
Fellowship
Indianapolis Spine Fellowship
Indianapolis, IN
Reconstructive Spinal Surgery
Florida Fellowship in Reconstructive Spine Surgery
Gainesville, FL
Certifications & Memberships
Professional Memberships
American Academy of Orthopaedic Surgeons
American College of Surgeons
Cervical Spine Research Society
North American Spine SocietyAmerican Association of Orthopaedic Surgeons